Get Support
What to Expect
Reaching out for support can feel like a big step. Here is what you can expect when you connect with Victim Services.
Getting Started
After a Referral
Whether you were referred by police, a community partner, or reached out yourself, the process is the same: we listen, help you understand your options, and support you in making choices that are right for you.
01
Your Referral Is Reviewed
Referral information is received securely and reviewed by authorized GVPVS staff.
02
We Contact You
A member of our team reaches out to introduce themselves, listen to what you are going through, and talk about what may help.
03
You Choose Your Support
Our approach is based on empowerment through information, options and alternatives, so you can make well-informed choices on your own path to recovery.
Staying in Touch
How GVPVS Contacts You
We will usually contact you by phone using the contact details provided in your referral. If there are times or ways that are safer or more convenient for you to be reached, please let us know so we can respect your situation.
You are welcome to call us at 250-995-7351. If you leave a message with a contact number, we will call you back at our earliest opportunity. Our office is open Monday to Sunday, 9:00 am – 5:00 pm.
Your Information
Confidentiality & Privacy
We treat information from the communities we serve and our police partners with confidentiality, and we work in accordance with a Code of Ethics. Your information is used to provide you with support and is only accessed by authorized staff.
There may be some limits to confidentiality — for example, where someone’s safety is at risk or where disclosure is required by law. Our staff can explain how your information is handled and answer any questions you have.
How We Help
Available Support
Emotional & Practical Support
Compassionate, non-judgmental support while you identify immediate needs and next steps.
Safety Planning
Practical steps and resources tailored to your circumstances if you have concerns about your safety.
Justice System Information
Information about your police file, police procedures and what different stages of the justice system can involve.
Court Support
Information and support to help you understand what to expect if a matter proceeds to court.
Help With Forms
Assistance with Crime Victim Assistance Program applications, Victim Impact Statements and Victim Safety Unit registration.
Referrals
Connections to community-based victim services, counselling organizations, health services and other resources.
Please note: we are not a counselling service, but we can help you navigate available resources that meet your needs.