Resources
Frequently Asked Questions
Answers to common questions about Greater Victoria Police Victim Services and the support we provide.
Common Questions
How Can We Help?
Who can receive support from Victim Services?
We support victims of crime and trauma, including family members and witnesses, throughout the Greater Victoria region.
What areas do you serve?
We work in partnership with seven police agencies to provide victim services across Greater Victoria, from Metchosin and the Highlands through to North Saanich and the communities in between.
Is there a cost for your services?
No. Our services are provided free of charge.
How do I get support?
You can submit a self-referral through our secure online form, call us at 250-995-7351, or be referred by police or a community partner. Visit Start a Referral to get started.
Is Victim Services a counselling service?
No. We provide short-term emotional support, practical assistance, information and referrals. We can help you navigate available counselling and community resources that meet your needs.
Can you help me understand the court process?
Yes. We can provide information about police procedures and the criminal justice system, and our Court Support program can help you understand what to expect if a matter proceeds to court.
Can you help with forms and applications?
Yes. We can assist with forms such as a Crime Victim Assistance Program application, Victim Impact Statements and registration with the Victim Safety Unit.
Is my information kept confidential?
We treat information from the people we serve and our police partners with confidentiality. There may be some limits, such as where someone’s safety is at risk. See What to Expect for more information.
What if I need help after hours?
Our office is open Monday to Sunday, 9:00 am – 5:00 pm. After hours, call VictimLinkBC at 1-800-563-0808, available 24 hours a day, 7 days a week. If you are in immediate danger, call 911.
I’m a police officer or community partner. How do I make a referral?
Police and approved community partners can submit referrals through our secure online referral form. See the Referral Process for details on what to include.
Don’t see your question? Call us at 250-995-7351 or email info@gvpvs.org. Please don’t use email if you need urgent help.