Shipping Policy

Shipping

Retail Orders: In accordance with Health Canada and standard health & safety policies, we ship your condoms in the secure retail packaging as seen on this site. Singles and strips are only shipped where the product is noted as being a single item.

Customers now have a number of options for Shipping, all of which are user-selectable on the shopping basket. They are:

• Expedited Post within Canada: 5 to 10 business days (depending upon destination). A tracking number is emailed to the customer for reference via the Canada Post website.
• Tracked Package-Air to the U.S: up to 10 days. Tracking numbers from Canada Post are e-mailed to the customer for easy reference.
• Xpresspost: 4 to 8 business days within Canada (depending upon destination). A tracking number is emailed to the customer for reference via the Canada Post website. Xpresspost is the most expensive option, especially with the new fuel surcharges. For example, an average parcel from Victoria to Toronto can have up to $9.00 in fuel surcharge alone. Plan ahead.If you don’t really need XPRESS service, then we recommend regular Expedited Post.
• Air Small Parcel-Other Countries. Non-trackable. Expect 2-3 weeks delivery.

Canada Post Recent Notices:

Canada Post advises that postal rates will increase (for business mailings), most recently  in October,2022. This is our advisory to customers (within Canada) that you can expect our Postage/Handling rates to increase by 2% at that time.

Expect Delays: Canada Post has noted this on their site. Delays could be as a result of a number of factors: sick leave and staff shortages at Canada Post due to the Covid19 pandemic. This could also include other delivery and logistic services ;  weather conditions, especially in the winter months and environmental issues.

Tracking:

If you placed an order through a free e-mail provider such as “Hotmail” or “GMail”, please check your Junk or Spam files for messages (such as tracking information) from us. Very often, the dreaded word”Condom” gets automatically side-lined in customers’ accounts. The same is also true of  accounts used by non profit agencies.

Here is a link to our own COVID 19 Statement, specific to  safe shipping and handling from our offices to our customers. <https://condomscanada.com/covid19-statement-shipping-and-handling-staffing/>

 Note: Customers Within British Columbia

For most areas in B.C.,both Expedited Post and Xpresspost take the same amount of time for delivery (except for Northern Locations). We recommend use of the lesser mailing rate for Expedited Post for B.C. orders.

Expedited Post & Xpresspost are available within Canada & the U.S. only.