Refund and Returns Policy

Ordering and Payment

Products purchased by credit card are shipped as soon as possible  following receipt of the order.Normal shipping from our warehouse occurs between 2 to 7 business days.

If you wish to arrange payment by money order or personal cheque, you may do so. Please telephone us or email the order in plain text, and your order will be held for you until payment is received. Products purchased by money order are shipped on the second day following receipt of the money order. Money orders should be made payable to PBW Resources, and mailed to the address shown on the web site (and below). If you pay by personal cheque, your order will be held for 7 business days until your cheque clears your bank.

Money Orders/cheques should be sent to the following address:

PBW Resources

P.O. Box 33037

RPO Colwood Corners, Victoria, B.C. V9B 6K3

Returns and Refunds

Due to the nature of our products all sales are final, with the exception of products damaged in transit. Upon return of the damaged product, we will replace it at no extra cost.

Substitutions

Occasionally, we experience stock shortages of specific items. In most cases, the product is currently on back-order with the distributors, and is usually out of stock for an average period of 2-3 weeks. When this happens, we check with the customer to determine if a substitute product will meet their requirements.  Any substitute item will be accompanied by “extra products” usually condoms or lubricants .  Substitute items usually fall within the areas of  flavours or volume sizes. Your shopping cart will normally post the item as “Back-Ordered” or “Out of Stock”. You can still place an order for back-ordered items, but not for out-of-stock items.